Lessons are confirmed as soon as payment has been received by THE STOP. The date/time of your lessons will be confirmed with you.
In order to accommodate teacher and student schedules, we ask that you agree to the following Cancellation Policy.
Please let us know as soon as possible if you need to reschedule a lesson.
There is no fee to reschedule a lesson, otherwise the following applies:
- Cancellation made within 24 hours of a scheduled lesson: 100% NON-REFUNDABLE
- Cancellations made within 48 hours of a scheduled lesson: 50% NON-REFUNDABLE
If a student cancels more than 2 lessons per semester*, THE STOP reserves the right to cancel the block of lessons and remove the student from the lesson schedule.
A refund of the remaining lessons will be given, and a $40.00 administration fee will be charged.
To Cancel Private Lesson Block Bookings, a refund of the remaining lessons will be given, and a $40.00 administration fee will be charged.
All lessons taught, where the student is present, are 100% NON-REFUNDABLE.
In order to “drop out” of a Group Class, you must do so no later than the end of the second class. A refund of the remaining classes will be given and a $40.00 administration free will be charged.
Getting sick is a fact of life and happens to all of us. In order to keep students and teachers healthy at THE STOP, the following policy applies:
Each student is given one (1) sick day at 50% off the lesson rate, per school year*.
All students and teachers must be fever-free, and not have had diarrhoea or vommited for at least 24hrs before attending lessons at THE STOP.
This policy runs on the honour system.
If your teacher is sick or is unable to teach, THE STOP will happy reschedule your lesson at no charge, or offer a full refund.
*SCHOOL YEAR = September 1 to June 31*